Politique de remboursement
Our Commitment to You
At iTech Aesthetics, we are committed to delivering high-quality professional and home-use beauty equipment, accessories, and consumables. If you are not fully satisfied with your purchase, we are here to help. Please contact us at info@itechaesthetics.com.
Returns
Our return window is 15 days from the date of delivery. To be eligible for a return:
- Items must be unused and in their original condition
- Items must be in original packaging
- You must contact us before shipping anything back
To initiate a return, email info@itechaesthetics.com with your order number and proof of purchase. Do not return items without prior authorization — unauthorized returns sent to the wrong address cannot be refunded.
If the returned item is in a materially different condition than when originally shipped, a restocking fee may apply depending on the item's condition upon return.
The following situations are only eligible for partial refunds:
- Items not in original condition, damaged, or missing parts due to reasons not caused by us
- Missing parts will be deducted from the refund at current retail price
Non-Returnable Items
The following are not eligible for return:
- Items showing signs of use or man-made damage
- Items returned after the 15-day window
- - Consumables and accessories once opened
Exchanges
We only replace items that are defective or damaged upon arrival. To request an exchange, contact us at info@itechaesthetics.com. You may also exchange by making a return and placing a new order.
Cancellations
To cancel an order, you must notify us before the order is marked as in transit or a tracking number is assigned. Once the order is in transit, cancellation is no longer possible.
Please note: if an order is cancelled, payment processing fees incurred during the original transaction are non-refundable and will be deducted from your refund. (These fees are charged by banks and payment processors. iTech Aesthetics does not retain any portion of these fees.)
Refunds
Once your return is received and inspected, we will notify you within 7 business days of approval or rejection. If approved, your refund will be processed within 14 days and credited to your original payment method.
Please note the following may be deducted from your refund:
- Return shipping costs
- Restocking fee (if applicable)
- Payment processing fees (non-refundable by payment providers)
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card company — processing times vary
- Contact your bank
- If still unresolved, email us at info@itechaesthetics.com
Shipping
Return shipping costs are the responsibility of the buyer and are non-refundable. For returns valued over $75, we strongly recommend using a trackable shipping service. iTech Aesthetics is not responsible for returned items lost in transit without proof of delivery.