Shipping policy

Thank you for shopping with iTech Aesthetics. This page explains exactly how your order will be processed, shipped, and delivered — so there are no surprises along the way.

Order Processing Time

All orders are processed within 3–7 business days (most in-stock items are typically dispatched within 1–3 business days). In the event of a promotion or holiday, this may result in a delay in shipment. Customized items or wholesale orders will have a shipping time confirmed before the order is placed. If there will be a significant delay in the shipment of your order, we will contact you via email, phone, or WhatsApp.

Holiday Closures & Shipping Schedule

Our shipping operations pause during Chinese public holidays. You can place orders online 24/7, but order processing and shipping may take longer during holiday closures.

2027 Holiday Shipping Schedule

Holiday Closure Dates Shipping Resumes
New Year’s Day Jan 1–3, 2027 Jan 4
Chinese New Year Jan 30–Feb 14, 2027 From Feb 15
Qingming Festival Apr 3–5, 2027 Apr 6
Labor Day May 1–5, 2027 May 6
Dragon Boat Festival Jun 9, 2027 Jun 10
Mid-Autumn Festival Sep 15, 2027 Sep 16
National Day Oct 1–7, 2027 Oct 8

Our Chinese New Year closure dates are confirmed. All other dates are tentative and may be adjusted once the official 2027 Chinese public holiday schedule is announced. Shipping resumes on the dates listed above, but please allow additional processing time for orders placed during closures.

Shipping Service

Below are the available shipping methods and whether import taxes are included in the shipping cost:
  • Standard Shipping: 12–20 days (taxes included on most routes — check at checkout)
  • Expedited Shipping: 7–15 days (DHL, UPS, FedEx, TNT, ARAMEX) — ⚠️ (you pay import taxes)
  • Sea or Rail Shipping: 40–60 days international transit + 5–10 days local delivery (taxes included)
  • Air Shipping: 5–8 days air transit + 5–10 days local delivery (taxes included on most routes — check at checkout)

Your shipping method is marked at checkout: "(taxes included)" means the price you pay is final — sit back and wait for delivery, nothing else to handle. We only recommend keeping your phone reachable during the delivery period, so the local courier can contact you at the final delivery step.

Your shipping method is marked at checkout: "(you pay import taxes)" means any import taxes charged by your country on arrival are yours to pay — these are collected by your country's customs, not by us.

⚠️ Please double-check your shipping method before ordering. If it says "(you pay import taxes)", those charges are your responsibility — we cannot accept disputes or refund requests for import taxes on methods that do not include them.


Shipment Confirmation and Order Tracking

Once your order is dispatched, you'll receive a tracking number by email. You can track it anytime on our tracking page: 17track.net — just enter your tracking number there.

  • If your order was just dispatched, it may take 1–2 days for tracking information to show up in the system.
  • For Sea or Rail Shipping, tracking may pause during the ocean leg — usually 40–60 days — and resumes once the parcel reaches your local courier.
  • If tracking hasn't updated for a while, or you can't find your tracking number, contact us at info@itechaesthetics.com — we'll check with the courier and push for an update.

 

Shipping Address Responsibility

Buyers are responsible for providing a complete and accurate shipping address, recipient name, and a valid, reachable phone number at checkout. If a parcel cannot be delivered due to an incorrect or incomplete address, or because the recipient cannot be reached by phone, any redelivery or reshipment costs will be borne by the buyer. We are not liable for parcels lost or delayed as a result of an incorrect address or an unreachable phone number provided at checkout.

Refusal of Delivery

If the recipient refuses to accept the parcel for personal reasons (rather than a damaged or incorrect product), the parcel will be processed according to the carrier's return procedure. All costs incurred in the return process — including round-trip shipping, import duties, and customs fees — will be borne by the buyer. If the parcel is returned to us and a refund is requested, the refund will be processed after the parcel arrives and passes inspection, with all incurred shipping costs and duties deducted.

Damage or Loss Claims

If your package is damaged in transit, please file a damage report immediately. This report helps us and the shipping provider understand the details of the incident and process your claim promptly.
When submitting a damage or loss report, please describe the incident in detail and include supporting evidence such as photos or videos. This information is essential for the investigation and processing of your claim.
You may submit your claim directly to the shipping provider, or ask us to file the claim on your behalf. Either way, we will do our best to resolve the issue and obtain appropriate compensation.

A replacement or refund will be issued only after the courier company has investigated and confirmed your loss or damage claim. Submitting a damage report promptly and cooperating with the investigation are therefore key steps in resolving the issue.

The terms below apply to shipments marked "(you pay import taxes)" only. If the shipping method you chose at checkout is marked "(taxes included)", you can skip this section.

Customs Duties or Value-Added Tax (VAT)

When the chosen shipping service does not include import taxes, the buyer is responsible for all customs charges imposed by the destination country, including:
  • value-added tax (VAT — used in the EU, the UK, and many countries across Asia and Africa),
  • goods and services tax (GST — used in Australia, New Zealand, Singapore, and India),
  • harmonized or provincial sales tax (HST/PST — used in Canada),
  • excise duties (levied on certain goods in certain countries), 
  • consumption tax (used in Japan),
  • any other fees — including courier handling or advance-payment charges — levied by the destination country's customs, tax authorities, or couriers acting on their behalf.
The exact charges depend on the destination country, product category, and declared value. All shipments are declared in accordance with the customs regulations of both the origin and destination countries.

If you require customs clearance documents or invoices, please contact us and we will assist you in completing the necessary procedures.

Customs Clearance Procedures

If you choose Expedited Shipping, the recipient will usually be contacted by customs officers to provide the information required for clearance. We strongly recommend cooperating with customs promptly to ensure the parcel is cleared and delivered on time.
Please note that if the recipient refuses to cooperate with customs clearance procedures, the following consequences may result:
  • Parcel return: Customs has the right to return the parcel to the place of dispatch. This will incur round-trip shipping costs as well as import duties, which may exceed the actual value of the goods.
  • Parcel destruction: If the recipient refuses to complete the required procedures, customs may destroy the parcel.
It is the recipient's responsibility to complete customs clearance procedures. To avoid unnecessary trouble and expense, please cooperate with customs and provide the required information as soon as possible. We cannot be held responsible for the consequences of the recipient's refusal to cooperate, and no refund or compensation will be provided in such cases.

A Final Word

Most orders arrive exactly as promised — packed with care, tracked from door to door, and delivered safely into your hands. That is the experience we work every day to deliver.

And if anything does not go as planned, this page has already shown you what happens next: no hidden clauses, no moving goalposts — just clear answers and a team that actually responds. Reach us anytime at info@itechaesthetics.com.

Thank you for choosing iTech Aesthetics. We have been shipping worldwide since 2018 — through market ups and downs, supply chain crises, and everything in between — and we are here to stay. Your order is in careful hands — from our warehouse to your doorstep.