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How long will it take to receive my order?

All orders are processed within 3–7 business days (most in-stock items are typically dispatched within 1–3 business days). Estimated delivery times vary by shipping method:

• Standard Shipping: 12–20 days (taxes included on most routes — check at checkout)
• Expedited Shipping: 7–15 days (DHL, UPS, FedEx, TNT, ARAMEX) — ⚠️ (you pay import taxes)
• Sea or Rail Shipping: 40–60 days ocean transit + 5–10 days local delivery (taxes included)
• Air Shipping: 5–8 days air transit + 5–10 days local delivery (taxes included on most routes — check at checkout)

Your shipping method is marked at checkout: "(taxes included)" means the price you pay is final — sit back and wait for delivery, nothing else to handle. "(you pay import taxes)" means any import taxes charged by your country on arrival are yours to pay — these are collected by your country's customs, not by us.

⚠️ Please double-check your shipping method before ordering. If it says "(you pay import taxes)", those charges are your responsibility — we can't accept disputes or refund requests for import taxes on methods that don't include them.

How to track my order?

Once your order is dispatched, you'll receive a tracking number by email. You can track it anytime on our tracking page: 17track.net — just enter your tracking number there.

• If your order was just dispatched, it may take 1–2 days for tracking information to show up in the system.
• For Sea or Rail Shipping, tracking may pause during the ocean leg — usually 40–60 days — and resumes once the parcel reaches your local courier.
• If tracking hasn't updated for a while, or you can't find your tracking number, contact us at info@itechaesthetics.com — we'll check with the courier and push for an update.

Purchasing large or heavy professional equipment?

For large, heavy, or high-value professional equipment, shipping rates and transit times cannot be accurately reflected by our standard checkout rates. Freight costs vary by shipping method, carrier rates change frequently, and transit times may be longer during peak periods (such as Q4).

We strongly recommend contacting us directly before placing an order to receive an accurate freight quote tailored to your location and preferred shipping method. Email us at info@itechaesthetics.com with the product(s) you are interested in and your delivery address.

Which countries do you ship to?

We ship worldwide. We have successfully delivered to customers in the United States, Canada, the United Kingdom, Germany, France, Spain, Italy, Australia, Israel, Turkey, Russia, Argentina, Brazil, India, Vietnam, and many other countries. If you are unsure whether we ship to your location, please contact us before placing your order.

Cancellations

You can cancel your order within 24 hours of placing it by logging into your account and clicking "Cancel order". A full refund will be issued automatically. After 24 hours, please email us at info@itechaesthetics.com with your order number before the order is dispatched. Once shipped, cancellation is no longer possible.

Returns

We accept returns within 15 days of delivery. Items must be unused, in original condition, and in original packaging. Please contact us before shipping anything back — unauthorized returns cannot be refunded.

Not eligible for return:

• Items showing signs of use or man-made damage
• Items returned after the 15-day window
• Consumables and accessories once opened

Refunds

Once your return is received and inspected, we will notify you within 7 business days. If approved, refunds are processed within 14 days to your original payment method. Return shipping costs and payment processing fees are non-refundable.